Terms of purchase and delivery

By visiting our website and placing an order, you accept our terms and conditions as

listed below.

These terms and conditions regulate the relationship between yourself (the

customer) and Furniture2homedirect.co.uk (F2HD)

 

The following terms and conditions are valid for all transactions taking place with

F2HD.

We treat any order you place as a purchase of our products, which means that our

terms and conditions are valid. By placing an order you accept these terms and

conditions. We recommend that you read them carefully and print a copy for future

reference. Nothing in our terms and conditions is intended to affect a buyer’s

statutory rights as a consumer.

 

 

Our products

All products are delivered flat pack with full instructions on assembly.

 

 

Product Information

All specifics, pictures and other product information such as assembled sizes and

weights may be subject to change at any time. However our intention is to keep all

information on our website as accurate and up to date as possible.

 

 

Delivery UK

Whilst product is manufactured in our suppliers factories stock is kept in UK supplier

warehouses, with an intention to deliver to customers within a few days, our website

will always show stock availability. Our prices include free delivery charges for most

areas of the UK. For the following postcodes a surcharge applies (postcodes AB,

DD, DG, EH, FK, G, IV, KA, KY, KW, ML, PA, PH, SA, TD, TR). F2HD endeavours

to keep to expected delivery times.

 

 

Delivery Ireland

UK pricing applies plus following delivery charges.

 

- Order Value under £1000 Delivery charge £50

 

- Order Value over £1000 - £1999 Delivery charge £75

-Order Value over £2000 – Deliver charge £100

 

Should we be unable to deliver within the set date, we will naturally inform the

customer and decide on a new delivery date. F2HD is never responsible for any

losses, costs, damages or expenses that the customer or delivery company takes on

as a direct or indirect consequence of us not being able to deliver on time.  

The rights are passed on to the customer when the full price for a product has been

paid. All risks are passed on to the customer at delivery.

Please note we have a no returns policy once goods have been opened or

assembled, however we supply replacement faulty or missing parts free of charge.

A 14 day return policy does apply on unopened packaging, and costs covered by the

customer.

 

Prices and payment

All prices shown on our website are inclusive of VAT, charged at the prevailing UK

rate.

 

Payment of goods and surcharge delivery charges, if applicable, must be made in

full before any goods are dispatched.

 

 

Credit / Debit Card / Paypal

Payment by credit, debit card , please choose from listed cards accepted by us,

please fill out your information, you will then receive an invoice confirmation by

email.

 

 Any further details regarding payments, or BACS facilities, please contact our

customer service at [email protected]

Shortages or damage

Claims for non-delivery must be made within 7 working days from receipt of invoice.

Claims for shortages and damage must also be made within 7 working days of

receipt of goods. If carrier damage, goods should be refused, or if accepted, details

of damage made clear on delivery documentation.

 

We only approve returns in their original packaging. At the reimbursement, the cost

for the return will be deducted.

 

If goods are damaged or lost by the carrier in transit or refused by customer this

should be clearly marked. Should this be the case we of course can raise a claim

and despatch immediate replacements zero cost to customer.

 

Upon arrival you must examine your order for transportation damages. Damaged

packaging may indicate that the product is also damaged. In this case, please refuse

the order and contact  us immediately – [email protected],

remember to provide your order number and, if possible, photos showing the

damage. We will immediately start working on your case and keep you informed. But

if there is damage to packaging, you can accept, and request spare parts if needed,

which may be the quicker option.

 

Warranty 

F2HD provides a full year’s warranty on all products. If there is something wrong with

your item within 12 Months of purchase, please contact us at

[email protected], Describe the damage and, if possible, supply

with photos showing the damage. 

 

Your claim will then be promptly considered, and replacement parts will be sent. The

warranty does not apply to damages caused by normal wear, moisture damage, heat

damage, misuse, or surface imperfections on real wood products. None of the above

affects your statutory rights.

 

 

Cancellation

Should you wish to cancel or change your order prior to dispatch, please contact us

immediately and before your order has left.

Personal data

We use your personal data to process your order. The law requires us to ask for your

approval to use these data. All information will be treated confidentially. Your data

will be used to analyze customer needs.

 

Force majeure

F2HD has no obligation to pay damages if we fail to deliver, should delivery be made

difficult or impossible due to unforeseen events that occur after an order is accepted.

Examples of force majeure are: natural disasters, mobilization, war, lock-outs, riots,

work-related conflicts, energy crises, damage to machinery, fire, epidemics, denial of

import or export etc. as well as situations where transportation is made difficult or

impossible.