Terms of purchase and delivery
By visiting our website and placing an order, you accept our terms and conditions as
These terms and conditions regulate the relationship between yourself (the
customer) and Furniture2homedirect.co.uk (F2HD)
The following terms and conditions are valid for all transactions taking place with
We treat any order you place as a purchase of our products, which means that our
terms and conditions are valid. By placing an order you accept these terms and
conditions. We recommend that you read them carefully and print a copy for future
reference. Nothing in our terms and conditions is intended to affect a buyer’s
statutory rights as a consumer.
All products are delivered flat pack with full instructions on assembly.
All specifics, pictures and other product information such as assembled sizes and
weights may be subject to change at any time. However our intention is to keep all
information on our website as accurate and up to date as possible.
Whilst product is manufactured in our suppliers factories stock is kept in UK supplier
warehouses, with an intention to deliver to customers within a few days, our website
will always show stock availability. Our prices include free delivery charges for most
areas of the UK. For the following postcodes a surcharge applies (postcodes AB,
DD, DG, EH, FK, G, IV, KA, KY, KW, ML, PA, PH, SA, TD, TR). F2HD endeavours
to keep to expected delivery times.
UK pricing applies plus following delivery charges.
- Order Value under £1000 Delivery charge £50
- Order Value over £1000 - £1999 Delivery charge £75
-Order Value over £2000 – Deliver charge £100
Should we be unable to deliver within the set date, we will naturally inform the
customer and decide on a new delivery date. F2HD is never responsible for any
losses, costs, damages or expenses that the customer or delivery company takes on
as a direct or indirect consequence of us not being able to deliver on time.
The rights are passed on to the customer when the full price for a product has been
paid. All risks are passed on to the customer at delivery.
Please note we have a no returns policy once goods have been opened or
assembled, however we supply replacement faulty or missing parts free of charge.
A 14 day return policy does apply on unopened packaging, and costs covered by the
Prices and payment
All prices shown on our website are inclusive of VAT, charged at the prevailing UK
Payment of goods and surcharge delivery charges, if applicable, must be made in
full before any goods are dispatched.
Credit / Debit Card / Paypal
Payment by credit, debit card , please choose from listed cards accepted by us,
please fill out your information, you will then receive an invoice confirmation by
Any further details regarding payments, or BACS facilities, please contact our
customer service at [email protected]
Shortages or damage
Claims for non-delivery must be made within 7 working days from receipt of invoice.
Claims for shortages and damage must also be made within 7 working days of
receipt of goods. If carrier damage, goods should be refused, or if accepted, details
of damage made clear on delivery documentation.
We only approve returns in their original packaging. At the reimbursement, the cost
for the return will be deducted.
If goods are damaged or lost by the carrier in transit or refused by customer this
should be clearly marked. Should this be the case we of course can raise a claim
and despatch immediate replacements zero cost to customer.
Upon arrival you must examine your order for transportation damages. Damaged
packaging may indicate that the product is also damaged. In this case, please refuse
the order and contact us immediately – [email protected],
remember to provide your order number and, if possible, photos showing the
damage. We will immediately start working on your case and keep you informed. But
if there is damage to packaging, you can accept, and request spare parts if needed,
which may be the quicker option.
F2HD provides a full year’s warranty on all products. If there is something wrong with
your item within 12 Months of purchase, please contact us at
[email protected], Describe the damage and, if possible, supply
with photos showing the damage.
Your claim will then be promptly considered, and replacement parts will be sent. The
warranty does not apply to damages caused by normal wear, moisture damage, heat
damage, misuse, or surface imperfections on real wood products. None of the above
affects your statutory rights.
Should you wish to cancel or change your order prior to dispatch, please contact us
immediately and before your order has left.
We use your personal data to process your order. The law requires us to ask for your
approval to use these data. All information will be treated confidentially. Your data
will be used to analyze customer needs.
F2HD has no obligation to pay damages if we fail to deliver, should delivery be made
difficult or impossible due to unforeseen events that occur after an order is accepted.
Examples of force majeure are: natural disasters, mobilization, war, lock-outs, riots,
work-related conflicts, energy crises, damage to machinery, fire, epidemics, denial of
import or export etc. as well as situations where transportation is made difficult or